Job Title: Operations Manager

Company: Travel Agency

Location: Lagos Island (Hybrid)

Salary: ₦150,000 per month (Quarterly and Yearly bonuses also apply)

 

Key Responsibilities:

• Oversee the end-to-end operations of the business including service workflow, team task coordination, and client processing timelines.
• Coordinate the internal handling of client cases to ensure timely and accurate processing.
• Liaise with external organizations and service providers regarding the status and progress of clients’ travel applications.
• Act as a representative of clients in communications with academic institutions and other third parties.
• Prepare and deliver periodic reports.
• Perform general administrative tasks as assigned by management.
• Execute online research, documentation, and digital tasks as delegated.
• Support other operational activities as required to maintain smooth workflow and client satisfaction.

 

Requirements:

• Bachelor’s degree from a recognized institution.
• Completion of NYSC is mandatory.
• Minimum of 5 years of verifiable experience in a similar administrative, customer service, or operations-focused role preferably within a travel or service-based industry.
• Proficiency in using social media platforms for business and marketing purposes.
• Ownership of a reliable Android or iOS smartphone.
• Access to a personal laptop with stable internet connectivity.
• Strong interpersonal and written communication skills.
• Ability to multitask and work with minimal supervision.

Job Title: Social Media Coordinator

Company: Travel Agency

Location: Lagos Island (Hybrid)

Salary: ₦125,000 per month (Quarterly and Yearly bonuses also apply)

 

Key Responsibilities:

• Develop and manage our social media content calendar in line with key travel seasons, visa application cycles, and promotions.
• Create engaging content (graphics, captions, reels, and videos) that educates, informs, and excites our target audience.
• Respond promptly to messages, comments, and inquiries on social platforms acting as the first point of contact for online leads.
• Promote our travel services and success stories (e.g., visa approvals, client testimonials) in a way that builds trust and credibility.
• Collaborate with the team to align social content with ongoing visa processing timelines, school intakes, and new travel packages.
• Support general administrative and online tasks that contribute to the smooth running of the company’s operations.

 

Requirements:

• Bachelor’s degree in Communications, Marketing, Mass Media or a related field.
• NYSC must be completed.
• At least 2 years of hands-on experience managing social media accounts for a service-based business (preferably in travel, education, or hospitality).
• Must be social media savvy, with a clear understanding of what resonates on platforms like Instagram, TikTok, Facebook, and Twitter/X.
• Experience with Canva, basic video editing tools, or scheduling platforms like Meta Business Suite.
• Must own a good Android or iOS smartphone, and a laptop with reliable internet connectivity.
• Strong writing and storytelling skills with attention to grammar, tone, and clarity.

Job Title: Client Success Associate

Company: Travel Agency

Location: Lagos Island (Hybrid)

Salary: ₦125,000 per month (Quarterly and Yearly bonuses also apply)

 

Key Responsibilities:

• Serve as the primary liaison for new and existing clients, keeping them informed on the status of their travel processes and offering timely assistance as needed.
• Convert inbound leads into paying clients by following up on inquiries, nurturing interest, and clearly communicating the value of our services.
• Respond professionally to client queries via phone, email, WhatsApp, and social media DM and ensure swift follow-up and follow-through.
• Provide updates to clients on documentation, visa timelines, and progress, helping reduce uncertainty and improve retention.
• Communicate with schools, embassies, and service partners on behalf of clients to track and relay updates.
• Assist with social media engagement, including replying to comments/messages and sharing client success stories that inspire conversion.
• Perform basic administrative tasks and online research as directed by management.
• Identify upselling opportunities (e.g premium packages, add-on services) and tactfully present them to clients.
• Log all client interactions, maintain accurate records, and contribute to a client relationship management system (CRM).

 

Requirements:

• Bachelor's degree from a recognized institution.
• Completion of NYSC is mandatory.
• Minimum of 2 years’ experience in a client service, customer relationship, or sales-related role preferably in a travel, education, or service-oriented business.
• Strong verbal and written communication skills.
• Must be digitally inclined, with working knowledge of CRM tools.
• Must own a reliable Android or iOS smartphone 
• Must own a personal laptop with consistent internet access.
• Must be social media savvy with an understanding of how to engage audiences and convert interest into inquiries.